Individual Customer Service
Excellent service is essential for your Andromat® AMX.
Our customer-focused and expertly implemented maintenance concept is based on short reaction times. This provides your machine a long-term life cycle and increases availability and serviceability. In addition, you get an extremely high operational reliability.
Customer focus is our highest priority.
Service personnel:
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Qualified service personnel with many years of experience
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Fast failure analysis and solving
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First support to your maintenance team via remote diagnostics
E-Mail: service@andromatusa.com
Service Line: (205) 664-2484
Retrofit
After many years, mostly under extreme conditions, a timely modernization of your manipulator can make sense.
We will support you with various possibilities, such as ergonomics, performance, energy saving or safety.
That means, we ensure that your Andromat® continues to work in reliable and efficient conditions.
Should you change the handling task during the lifetime of our Andromat®, we will support you on-site to coordinate the new requirements and needs. The same is in case of modifications of your Andromat® manipulator.
Spare parts
High availability of spare parts at our location in Alabaster:
Whether a part needs to be replaced or you want useful options – we are prepared.
We are committed to ensuring rapid availability of our spare parts at your site.
High quality and precisely matched:
With our original parts, your Andromat® remains 100% original after repair or maintenance.
Assembly, Installation & Training
The professional installation of manipulators at the place of use is requested by most of our customers.
We are able to do this worldwide with our technically skilled and experienced team.
Our training courses ensure short familiarization periods, high user acceptance and operator safety and are supported in a simple way by our intuitive operator concept.
Maintenance
Once a year, your ANDROMAT® needs an inspection service. With this you can successfully calculate your manipulator availability and profitability. An individual ANDROMAT® maintenance contract guarantees maximum availability and longer service life of your manipulators.
Remote diagnostics
Fast advance fault analysis and troubleshooting through remote diagnostics. This reduces downtimes to a minimum and saves your time and money.
